Our priority is to ensure you are completely satisfied with the service you receive. We always strive to provide the best experience for every guest. While complaints are rare, we take them very seriously.

That’s why we have a clear complaints policy and process in place—to resolve any issues and learn from your feedback.

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If you are unhappy with your service, please inform a member of staff before leaving the salon, or contact us as soon as possible afterwards.

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You can reach us by phone or email. We will listen carefully to your concerns and may ask questions to fully understand the issue.

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We kindly ask that any complaints are raised within one week of your appointment. Our aim is to resolve all complaints within four weeks.

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If you have left the salon, please do not visit another salon or stylist before contacting us. We need to see the original service or treatment provided in order to assess and address the issue. If the service has been altered elsewhere, we may be unable to offer a resolution.

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Please note that we cannot offer a resolution without seeing you in person to properly assess your concerns.